Senior Program Manager – Customer Education

November 13

Apply Now

Receive Emails with Similar Jobs

Airtable

WebsiteLinkedInAll Job Openings

Airtable enables any team to create apps on top of shared data and power their most critical and unique workflows. Teams at more than 300,000 organizations, including 80% of the Fortune 100, rely on the Airtable Connected Apps PlatformTM to connect their people and data and achieve their most important goals. Founded in 2013 and headquartered in San Francisco, Airtable ranks #6 on the Forbes Cloud 100 and has raised $1.36 billion to date. We’re hiring! Join us in our San Francisco headquarters, or check out openings across Austin, London, Los Angeles, Mountain View, New York, and remote locations. See open roles here: https://airtable.com/careers

501 - 1000 employees

💰 Secondary Market on 2022-06

📋 Description

• Design and develop engaging educational content on AI, including both tool-agnostic and Airtable-specific topics, for a variety of learning formats (self-paced courses, live trainings, workshops, and more) • Lead the end-to-end management and continuous improvement of our cohort-style bootcamp programs, iterating on curriculum and delivery to drive successful AI app deployment • Build and maintain a comprehensive catalog of self-paced, on-demand courses and certifications, supporting distinct learning journeys for different user personas • Standardize and automate operational workflows for scalable program delivery, including cross-functional collaboration and cohort management • Analyze program performance using leading and lagging indicators, and use data-driven insights to optimize educational impact • Collaborate closely with subject matter experts, product, and marketing teams to ensure content accuracy and alignment with business goals • Experiment with new instructional methods and technologies to create innovative, engaging learning experiences

🎯 Requirements

• 5+ years of experience in content creation, curriculum development, and instructional design, preferably in the tech industry (SaaS and AI experience strongly preferred) • Proven expertise in developing both instructor-led and on-demand e-learning content, with proficiency in e-learning authoring tools, LMS platforms, and multimedia editing software • Strong technical proficiency with Airtable and AI-supported processes, including prompt engineering and building educational content for technical audiences • Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and engage diverse audiences • Demonstrated ability to collaborate effectively with cross-functional teams and subject matter experts, and to present to executive stakeholders • Highly adaptable, able to thrive in a fast-paced environment and manage multiple projects simultaneously with a bias for action • Strong analytical skills, with experience using data to measure and improve program effectiveness and tie outcomes to business impact • Creative thinker and innovator, passionate about experimenting with new instructional approaches and technologies to enhance learning experiences

🏖️ Benefits

• Health insurance • 401(k) matching • Professional development opportunities • Flexible work hours • Remote work options