Senior Client Success Manager - West Coast

Job not on LinkedIn

🔥 8 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $100k - $135k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

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Airvet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

🤝 B2B

👥 HR Tech

💰 $11M Series B - Airvet on 2025-03

Healthcare • B2B • HR Tech

Airvet is a platform that provides on-demand, 24/7 virtual veterinary care and a suite of pet benefits for employers and pet parents. Launched in 2018, Airvet connects pet families with licensed veterinarians and offers virtual consultations, an online pharmacy, in-person care partnerships, wellness plans, family sharing, multilingual support, and complementary insurance/benefit products. The company focuses on delivering a corporate benefit that reduces employee absenteeism and out-of-pocket pet care costs, targeting HR teams and enterprises with turnkey implementation, reporting, and SOC 2 Type II compliance. Airvet positions itself as an HR-facing pet care solution that improves employee wellbeing, financial savings, and productivity while serving pet parents directly through telehealth services.

📋 Description

• Client implementation - Set the stage for a strong partnership by leading kick-off meetings and facilitating implementation for our various customers. • Reporting & data analysis - Monitor program success and identify areas for improvement. Share these insights in easily digestible ways for our clients to understand the health of their program. Be an advocate for our customers' voices and identify new areas where we can refine and improve reporting and data tracking. Develop and present executive-level business reviews that connect performance to broader workforce and benefits strategy goals. • Program growth - Work closely with the marketing and product teams to drive adoption and utilization across your book of business. This may include driving employee-facing webinars, conducting pet photo contests, and working in partnership with the marketing team to develop seasonal content to inspire program engagement. • Relationship Building - Become a trusted advisor for our clients. Find ways to delight and surprise them with all-star treatment and maintain our exceptional client NPS. Serve as the internal voice of your largest accounts to influence product roadmap priorities. • Proactively manage executive relationships and build multi-threaded connections across your clients’ organizations to reduce churn risk and deepen partnerships. • Renew and Grow - Lead renewal and pricing changes with our customers in ways that continue to foster a strong partnership. • Identify expansion opportunities within your book of business, including upsells, multi-year agreements, and partner integrations. • Making a positive difference for pets and pet parents - We’re a small but mighty team with a big mission. Your work will have a tangible and direct impact on the success of Airvet and the lives of pet parents across the globe.

🎯 Requirements

• 5+ years of experience in a client-facing role such as client success, account management, or strategic consulting - with a track record of managing large, enterprise accounts • Must have previous experience in the employee benefits space • Excellent written and verbal communication skills • Excellent analytical and reporting skills • Project management skills with a highly organized approach and excellent attention to detail. • Growth mindset with a strong desire to proactively drive adoption and utilization across your book of business. • Energetic, flexible, collaborative, and proactive; a team player who can positively and productively tackle strategic initiatives and immediate business needs. • Must love pets!

🏖️ Benefits

• Competitive salary and commission structure • 10% Annual Bonus potential • Stock options • Medical, Dental, and Vision coverage, including Dependents • Flexible Spending and Health Savings Accounts • Telemedicine and Employee Assistance Program (EAP) • Life and AD&D policies • Unlimited Discretionary Time off, paid holidays, and a flexible time off approach • Los Angeles-based and Remote Work team • 401K Retirement Plan through Human Interest (Employee contribution - Not matched currently) • Pet-friendly, of course! Access to Airvet as a benefit • Monthly stipend for work-from-home • Annual Educational Reimbursement Program