Senior Support Engineer, US

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Akeyless Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $65M Series B on 2022-11

Cybersecurity • SaaS • Enterprise

Akeyless Security is a cloud-native SaaS company that provides the world's first Unified Secrets and Machine Identity Platform, addressing the primary cause of security breaches in enterprises. Their platform offers comprehensive solutions for secrets management, encryption and key management, certificate lifecycle management, and secure remote access. Akeyless provides a single-pane-of-glass interface to manage secrets and machine identities across multiple environments, ensuring zero-trust, role-based, and just-in-time access control, with a focus on simplifying vault management and enhancing security across CI/CD pipelines. Trusted by global enterprises, Akeyless helps reduce costs, complexity, and improve security through advanced technologies such as "Secretless" authentication and DFC™ Zero-Knowledge proofs.

📋 Description

• Investigate and resolve support cases involving the Akeyless SaaS platform, including secret access, authentication issues, certificate workflows, and remote access. • Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools. • Analyze logs and platform behavior to isolate root causes and deliver actionable solutions. • Support customers with secure configuration and best practices. • Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs. • Contribute to internal tooling, team processes, and customer-facing knowledge base articles. • Be available to support critical issues outside of core hours, as needed. • Develop runbooks to streamline troubleshooting and improve the customer experience.

🎯 Requirements

• 4+ years of experience in technical support, DevOps, System Administration, or a similar customer-facing technical role. • Solid hands-on experience managing Linux-based systems in production environments. • Proficiency with Kubernetes, Terraform, Docker, and shell scripting. • Working knowledge of IAM concepts, authentication protocols, and API interactions. • Experience with at least one major cloud provider (AWS, Azure, or GCP). • Proficiency with networking, TLS/SSL, and system-level debugging (logs, processes, permissions). • Strong analytical and troubleshooting skills with the ability to independently drive root cause analysis. • Excellent written and verbal communication skills in English.

🏖️ Benefits

• Company Stock Options • Benefits