Customer Success Manager, Dutch Speaker

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Alan

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

Alan is a digital health insurance company offering a transparent and efficient health insurance experience. It distinguishes itself by providing fair prices, lightning-fast reimbursements, exceptional customer care, and easy administration through a 100% digital app. Alan boasts a +69 Net Promoter Score, indicating high member satisfaction, and aims to expand its successful model to Canada. With over 650,000 members and a streamlined administration process, Alan focuses on making health insurance simple and accessible. Their digital platform ensures members and administrators have a seamless experience, with quick claim reimbursements and transparent pricing policies. Alan is committed to redefining health insurance by being a preventer, insurer, and caregiver every day.

📋 Description

• Ensure the successful onboarding of new administrators and provide advanced product education • Promote Alan products and services to generate massive adoption by the employees and the admins • Handle admins incoming requests regarding operational tasks • Work alongside the Key Account Manager’s team during the contracts renewal period • Identify and execute out-of-the-box initiatives to engage Alan customers • Drive change in our products and services, and act as voice of customers towards our product teams • Collaborate on building all processes and documentation • Connect with the other crews and communities at Alan • Set the standard of what CSM should be at Alan! • Scale the practice by writing the CSM playbook or taking the role of a referent among the team on a topic you like • Build and maintain strong customer relationships with key stakeholders • Quickly identify potential signals of dissatisfaction, identify and implement solutions to respond to them

🎯 Requirements

• Proven track record in customer success or account management (minimum 3 years) • Strong client-centric mindset with experience in delivering tailored solutions • Ability to communicate, present, and influence key stakeholders at all levels, including C-suite • Experience in leading cross-functional projects with various teams (Product, Sales, Engineering, Data) • Analytical and problem-solving skills, with the ability to create data-driven reports • Excellent communication skills in both Dutch and English (French is a strong plus) • Ability to work independently and adapt quickly in a fast-paced environment • Genuine interest in health and wellbeing, with a willingness to develop in-depth industry knowledge

🏖️ Benefits

• Fair rewards. Generous equity packages complement your base salary. • Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. • All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. • Flexible vacation policy and flexible working hours. Organize your time as you wish. • Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country* (permanent contracts only). • Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners) • Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. • Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. • Parental leave. Extended parental leave for all new parents.