Digital Field Service Engineer

🕒 April 17

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Alcon

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🧘 Wellness

Healthcare Insurance • Biotechnology • Wellness

Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.

📋 Description

• Lead planning and installation activities of Alcon connected products • Coordinate with customer’s IT and Alcon commercial teams for successful system operations • Perform corrective maintenance, retrofits, and upgrades • Establish and maintain a high level of customer satisfaction • Address customer concerns, quality assurance, and medical safety issues • Manage daily schedule and communications with various teams • Maintain administrative responsibilities in a timely and accurate manner • Assist Sales, Clinical, and In-house Teams as needed • Manage inventory and records • Promote service contract offerings and assist Inside Sales Specialist

🎯 Requirements

• High School Diploma or equivalent • 5 Years of Relevant Experience • Strong networking, electronic and mechanical background • Experience in connecting medical devices to networks • Previous field service experience • Self-starter, able to travel and work independently • Multi-tasking capabilities • Problem-solving and analytical thinking skills • Ability to communicate professionally in high-pressure environments • Ability to lift 50 pounds • Current valid driver’s license and good driving record over last three years • Excellent written and verbal communication skills • Ability to work independently from home office 20% and in the field 80% • Ability to travel overnight 50% of the time or as needed • Bachelor’s Degree in IT / electronics preferred • Two years of IT / medical device field service experience • Familiar with hospital operating room and surgery center protocols

🏖️ Benefits

• Health insurance • Life insurance • Retirement plans • Flexible time off for exempt associates • Professional development opportunities