Aledade, Inc.
Healthcare Insurance • Enterprise
Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.
Telephony Administrator
Job not on LinkedIn
October 14
Aledade, Inc.
Healthcare Insurance • Enterprise
Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.
📋 Description
• Provide critical day-to-day support in maintaining and optimizing our contact center systems, with a focus on Five9 and outbound dialer functionality. • Work under the guidance of the Telephony Manager and serve as a hands-on resource for campaign setup, troubleshooting, agent support, and telephony-related tasks across multiple teams.
🎯 Requirements
• Bachelor’s Degree or equivalent experience • 5+ years of experience supporting CCaaS platforms (Five9 highly preferred) • Strong troubleshooting and support skills for telephony systems and contact center tech • Familiarity with outbound dialing logic, campaign pacing, call dispositions, and IVR functionality • Understanding of TCPA, caller ID branding, and spam flag prevention best practices. • Comfortable working with cross-functional teams and clearly communicating technical details • Experience in a healthcare, compliance-driven, or multi-site contact center environment
🏖️ Benefits
• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • And much more!
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