Customer Service Team Lead

🕒 2 days ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AlgaeCal Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded unknown

🧘 Wellness

⚕️ Healthcare Insurance

🧬 Biotechnology

Wellness • Healthcare Insurance • Biotechnology

AlgaeCal Inc. is a company specializing in natural calcium and bone health supplements. Their unique plant-based, multi-nutrient formulas are clinically supported to not only stop bone loss but also increase bone density. AlgaeCal's products are marketed as being more effective than traditional calcium supplements due to their natural ingredients derived from marine algae. The company offers a range of supplements such as AlgaeCal Plus, Strontium Boost, and Omega-3 products, all aimed at improving and maintaining bone health. They emphasize sustainability and back their products with a money-back guarantee based on their clinical efficacy. AlgaeCal Inc. is committed to using natural, sustainable sources to enhance bone density and overall bone health.

📋 Description

• Lead the customer service team and help empower them to provide outstanding service. • Ensure customer success and support through heart and dedication. • Collaborate with a caring group to help each caller effectively. • Foster an empathetic and high-performance team environment. • Continuously improve service delivery based on feedback and results.

🎯 Requirements

• 5+ amazing years under your belt in a Customer Service environment. • 2+ years in Customer Service management. You’ve got an enviable track record at getting the most out of your team and skyrocketing performance. • A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) and how to get the most out of these platforms. • A solid track record of coaching and developing your team’s customer service & sales skills, driving CSAT, conversion rates and average order value. • The ability to identify areas of opportunity, develop a plan and implement to desired results. • A MASSIVE heart. You’ll be leading some of the most empathetic, caring, and kind people that you’ll ever meet. So if you’re not a genuinely decent human being, this isn’t the job for you. • A magnet-like ability to attract the very best players to join your team and retain them.

🏖️ Benefits

• A generous healthcare package • Monthly team events and activities • Flexible Stat Holidays with the option to bank days for later use • Weekly team lunches • Hybrid work environment (we work from home 2 days a week, if you are Vancouver based) • Casual dress code • Incredible dog friendly, Yaletown office one block from SkyTrain • Professional Development: You’ll get the opportunity to attend professional development conferences or workshops that will enhance your skills, expand your network, and drive your career forward with our support! And of course, we’ll cover your fees, accommodation, travel, meals, and any related materials or resources.