Customer Success Manager

Job not on LinkedIn

🕒 March 20

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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ALICE Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

ALICE Technologies is an AI-powered construction planning and scheduling software company that helps owners, general contractors, and consultants optimize, de-risk, and recover capital construction projects. Its SaaS platform ingests schedules (P6, MSP), drawings, and BIM models to run generative scheduling and large-scale what-if simulations, producing resource-loaded, cost-time optimized construction plans and recovery strategies. ALICE integrates schedule, cost, and scope, automates scenario exploration, and delivers analytics and schedule insights to accelerate project delivery and improve predictability.

📋 Description

• Maintain strong relationships with customer stakeholders, acting as a trusted advisor to drive ALICE adoption and long-term success. • Identify and manage upsell and expansion opportunities based for ALICE within your assigned customer base. • Craft value and business justification narratives in partnership with customers - ensuring positive user sentiment and account renewal. • Train and onboard client teams, tailoring sessions to their specific workflows and requirements. • Provide expert-level guidance and support, troubleshooting challenges and offering actionable insights to maximize client outcomes. • Act as the voice of the customer, capturing feedback, identifying pain points, and sharing insights to influence product roadmap.

🎯 Requirements

• Bachelor’s degree in a relevant field (e.g., engineering, construction management, or a related discipline). • 2+ years of experience in implementation, project management, or consulting roles, within the construction industry. • Strong knowledge of construction project lifecycles, with the ability to communicate complex concepts to non-technical stakeholders. • Exceptional communication and presentation skills, with a professional and polished demeanor. • Experience with project scheduling tools (e.g., Primavera P6, Microsoft Project, or similar). • Proven problem-solving skills and an analytical mindset to address project challenges. • Ability to travel domestically and internationally (up to 25%) as required.

🏖️ Benefits

• Health Insurance • Generous vacation policy • Equity sharing as part of compensation