Care Team Manager

🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $72.5k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• Lead and develop a team of Health Pros and Senior Health Pros • Oversee daily planning, problem-solving, and ensuring teams meet production and quality standards • Design and improve operational processes, support product delivery, and meet business metrics • Monitor activities to meet deadlines and review cases for quality • Create and manage short-term and long-term career goals for Health Pros and Senior Health Pros • Collaborate with the Quality and Workforce Management teams to identify and close performance and delivery gaps • Mentor and track development of Health Pro team through daily observation of performance metrics and feedback sessions • Instill trust, provide direction, and cascade vision to the Health Pro team • Effectively communicate operational strategies • Conduct training on client-specific topics and contribute to ongoing training improvements • Partner with Health Navigation Client Manager to understand and resolve complex customer and client escalations • Provide project management support for business-impacting initiatives • Offer and implement process improvement ideas to enhance customer experience and delivery efficiency.

🎯 Requirements

• 2 years benefits-related experience, or 3 years’ experience in a benefits-related role with Bachelor’s, Associate’s • Possess previous experience in Health Navigation with people management experience or 3+ years of manager-level experience in benefits setting • Able to work effectively in a team environment • Possess excellent oral, written, and interpersonal communication skills • Able to learn continually in a changing environment • Possess robust analytical, problem-solving, and organizational skills • Able to efficiently organize work activities to meet deadlines • Able to effectively manage a team.

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities