Customer Service Manager – Temporary

Job not on LinkedIn

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $50k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• Driving the results through daily, weekly, monthly management routines • Ensure the team is meeting or exceeding all key metrics • Managing outbound facing activities (appointment confirmation, courtesy calls, web chat, email, etc.) • Managing team taking inbound calls, focusing on efficiency, referrals, accuracy, compliance, and quality • Monitoring each Customer Service Associate’s daily performance against monthly objectives and goals • Addressing both positive and negative performance issues in a timely and impactful manner • Driving accountability for results and immediate improvement towards results • Achieving goals against individual and team targets through coaching, planning, and motivation • Understanding adjustments needed in team performance to achieve key performance indicators • Handling and supervising all customer complaints related to the Customer Service Associates or service delivery received • Partnering with designated teams to coordinate and ensure proper operational delivery

🎯 Requirements

• 2+ years supervisory or team lead experience • 2+ years of experience handling complex processes, problem solving and applying analytical skills • Demonstrate success in maintaining a calm and professional demeanor in a busy business environment • Exhibit excelled understanding details of insurance or complex information • Possess ability to multi-task, have good computer skills and desktop navigation, and be an exceptional communicator

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities