Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
Customer Experience Specialist
🕒 May 15
🏄 California, New York – Remote
💵 $41.6k - $57.6k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
📋 Description
• Build caring connections with every member by leading with empathy, patience, and respect • Own each member interaction end-to-end and resolve inquiries during the initial contact • Deliver exceptional service by exceeding member expectations • Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures • Assist members with provider network and claim/reimbursement inquiries • Thoroughly document all member interactions • Support outbound outreach initiatives to improve engagement
🎯 Requirements
• 2+ years of customer service, contact center, or member support experience • High school diploma or GED required • Minimum typing speed of 40 WPM • Proficient in Microsoft Outlook, Word, Excel, CRM and Contact Center solutions • Clear, concise and warm verbal communication skills • Ability to manage high call volumes while handling complex interactions • Bilingual Spanish is a plus
🏖️ Benefits
• Flexible work arrangements • Professional development • Paid time off
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