Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
Customer Service Representative, Bilingual in Spanish
🕒 April 23
🏄 California – Remote
💵 $44.8k - $67.2k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇪🇸 Spanish Required
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Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
📋 Description
• Provides in-market, specialized member support in respective market or region. • Educates members on gaps in care and assists with scheduling provider appointments. • Conducts in-market member engagement including Welcome Calls, New Member Onboarding, JSA Scheduling. • Assists with obtaining medical records from any healthcare providers involved in care or hospitals.
🎯 Requirements
• Minimum 1 year of customer service experience. • High-volume inbound customer service experience, particularly for health plan or Medicare “Member Services” roles preferred. • Knowledge of ICD-10 and CPT codes. • Keyboard typing 40+ words per minute. • Bilingual English/Spanish, English/Vietnamese or English/Mandarin preferred.
🏖️ Benefits
• Health insurance • Paid time off
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