Bilingual Client Support Agent

🕒 April 20

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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OneTouch Direct

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📡 Telecommunications

☁️ SaaS

B2B • Telecommunications • SaaS

OneTouch Direct is a company that specializes in business process outsourcing solutions, offering omni-channel support, collections, acquisitions, and lead generation services. By seamlessly extending their clients' operations, they focus on delivering high-quality experiences that translate business products and service features into effective communication and training programs. They operate both domestically and internationally, with a passionate corporate culture that prioritizes strong client relationships and program performance enhancement. They serve diverse industries such as banking, telecom, retail, and healthcare insurance, developing customized strategies and solutions aligned with customer needs.

📋 Description

• Respond to incoming customer inquiries via phone, email, and chat. • Demonstrate a thorough understanding of our products and services to effectively address client needs. • Provide solutions to problems while ensuring a positive customer experience. • Maintain accurate documentation of all client interactions. • Work collaboratively with team members to continuously improve service delivery.

🎯 Requirements

• Minimum of 1-2 years of experience in customer service or support. • Must be fluent in both English and Spanish • Exceptional verbal and written communication skills. • Familiarity with CRM software and customer support tools. • Ability to work efficiently in a remote setting with minimal supervision. • Strong analytical and problem-solving abilities. • Must be available to work flexible hours, including potential evenings and weekends. • Must have a reliable desktop or laptop computer running Windows 11. • High-speed wired internet connection is required. • USB headset with noise-canceling capability (wireless headsets are not acceptable). • Webcam (built-in or external) is necessary for video interactions.

🏖️ Benefits

• Great pay. Hourly base salary + benefits! • Paid training & development • Health Care Plan (Medical, Dental & Vision) • Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment • 40 hours per week schedule with overtime opportunities!