Implementation Specialist II

🔥 12 hours ago

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Logo of Alkami Technology

Alkami Technology

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Manage configuration and issue tickets • Assist Technical Consultants with requirements-gathering efforts • Perform software configuration and customizations • Track and report project configuration and testing progress • Become a subject matter expert for at least three Alkami products • Foster an environment that maintains good ticket performance and customer satisfaction

🎯 Requirements

• 3+ years experience implementing cloud-based systems • 2-5 years experience interfacing with external clients • 2+ years experience writing test cases • Excellent verbal and written communication skills • Ability to triage/troubleshoot software configurations • Experience using Google or Microsoft Office productivity software

🏖️ Benefits

• remote-first environment • unlimited paid time off • 401(k) with employer match

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