Partner Success Program Manager

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏦 Banking

💳 Fintech

☁️ SaaS

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Banking • Fintech • SaaS

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Drive on-time execution for Alkami’s most complex, high-visibility partner implementations • Serve as program manager for cross-functional partner initiatives and process improvement efforts • Act as the primary program manager for key strategic partners • Establish and reinforce a documented, stage-gated onboarding program • Act as the portfolio program manager for the partner operations backlog • Partner with leadership to sequence work, enforce work-in-progress limits, surface trade-offs, and reduce average onboarding duration • Create and own a clear communication cadence for the Corporate Development team • Translate operational activity into executive-ready reporting • Ensure partner and portfolio priorities are visible, aligned, and communicated consistently • Run structured root-cause analyses when launches slip • Build and maintain reporting and dashboards that quantify throughput, cycle time, impact, accomplishments, and risk • Partner with the broader Corporate Development team to standardize artifacts and identify automation opportunities • Support a culture of accountability and continuous improvement

🎯 Requirements

• Bachelor’s degree in Business, Computer Science, Finance, or a related field • 6+ years of experience optimizing processes within a fast-paced technology or financial services environment • Experience managing complex, cross-functional programs with clear ownership of timelines, dependencies, risks, and outcomes • Strong analytical and problem-solving skills • Demonstrated ability to manage backlogs, coordinate stakeholders, and improve throughput across a portfolio of work • Experience working within a hybrid Agile/Scrum environment • Excellent written and verbal communication skills • Strong executive communication and stakeholder-management skills • Experience supporting partner onboarding, implementation, customer success, or lifecycle program management in a SaaS, fintech, or financial-services environment

🏖️ Benefits

• unlimited paid time off • 401(k) with employer match • remote-first environment