Senior Application Support Engineer

🕒 March 23

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏦 Banking

💳 Fintech

☁️ SaaS

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Banking • Fintech • SaaS

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Collaborate with other members of the Application Support team to serve the needs of the customer • Efficiently triage and resolve customer issues and remain calm in trying situations, escalating issues to the manager when appropriate • Communicate accurately, clearly and effectively with customers both verbally and in writing • Make suggestions to management to help reduce or eliminate recurring issues • Follow processes to hand-off issues to other teams and follow up to ensure the issue is being resolved in a timely manner • Effectively handle all assigned tickets through to Support resolution • Subject Matter Expert (SME) in at least three functional areas • Review and update site configuration primarily in MS SQL databases • Be on rotation to take after-hours calls and be available to assist 24/7/365 to assist resolving SEV 1 issues

🎯 Requirements

• 5+ years of experience working on a support team and solving complex problems • Strong ability to create and interpret custom scripts using a more advanced SQL query structure • Advanced experience using JIRA or a similar ticketing system • Familiarity with Google docs • Exceptional communication and customer facing skills • Strong problem solving skills • Ability to effectively manage customers and their expectations • Strong attention to detail and demonstrated expertise in technical application support tasks • Flexible and adaptable to changing requirements and environments • A high degree of self-confidence and self-motivation

🏖️ Benefits

• remote-first environment • unlimited paid time off • 401(k) with employer match