Application Support Engineer

🔥 17 hours ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

👻 Ghost score 10%

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Logo of Allata

Allata

201 - 500 employees

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Allata is a global consulting firm that helps businesses achieve digital excellence by crafting unique customer experiences, identifying revenue-generating opportunities, and improving operational efficiencies. They offer a wide range of services including strategic services, technology and cloud solutions, data and insights, and artificial intelligence development. Allata's approach is experience-led, strategy-aligned, tech-enabled, and data-driven. They work across multiple industries such as automotive, financial services, health and life sciences, high tech, logistics and transportation, among others, to drive modernization, personalization, innovation, and efficiency. With a team of former IT leaders and consulting professionals, Allata guides clients through complex digital landscapes to deliver value-based outcomes and help organizations integrate digital strategies seamlessly into their overall business strategies.

📋 Description

• Take technical ownership of multiple applications, learning their architecture, integrations, and business purpose • Diagnose and resolve production issues using logs, monitoring tools, code, and database queries • Develop, test, and deploy bug fixes and minor enhancements following team engineering and change-management practices • Prioritize issues by business impact, communicate progress clearly, and escalate when needed • Investigate recurring incidents, identify root causes, and recommend preventive improvements • Maintain runbooks, application documentation, and support knowledge • Collaborate with customer stakeholders, developers, QA, cloud/infrastructure teams, and service delivery colleagues • Use approved AI tools to accelerate troubleshooting, code comprehension, testing, and documentation while independently validating outputs and protecting customer information

🎯 Requirements

• Hands-on experience supporting and modifying custom applications in a production environment • Ability to read, debug, and change C#/.NET application code; familiarity with ASP.NET Core is valuable • Working knowledge of REST APIs, SQL, Git, and CI/CD practices • Experience supporting applications hosted in a major cloud platform, such as Azure or AWS • Ability to troubleshoot systematically across application code, databases, integrations, and cloud services • Demonstrated proficiency with AI-assisted engineering tools, including sound judgment about output quality, testing, security, and data privacy • Strong ownership, prioritization, documentation, and stakeholder communication skills

🏖️ Benefits

• No benefits, perks, or compensation extras are specified in the posting

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