Residential Support Representative

🔥 12 hours ago

⛰️ Colorado, Kansas – Remote

⛰️ Colorado – Remote 🌪️ Kansas – Remote

💵 $33.9k - $55k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Allegion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🔐 Security

🔧 Hardware

🏢 Enterprise

💰 Post-IPO Debt on 2022-06

Security • Hardware • Enterprise

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

📋 Description

• Drive consumer loyalty through exceptional customer service • Provide positive customer experiences to troubleshoot technical problems • Assist customers in troubleshooting issues with Schlage products • Escalate or seek guidance from internal resources as needed • Guide customers through how-to-related inquiries • Communicate case drivers and known issues to internal stakeholders • Build trust through complete follow-through on customer commitments • Learn and maintain product knowledge of Allegion consumer products • Participate in ongoing training and development to enhance skills • Meet set goals and metric expectations consistently

🎯 Requirements

• Minimum 1 year of customer service experience preferred • An HS Diploma or GED is required; an associate’s degree is preferred • Ability to type 55 wpm, corrected speed • 1+ years’ experience handling high-volume inquiries • Strong written and verbal communication skills • Knowledge of basic computer skills • Working knowledge of PC-based software applications (Microsoft Office) • Experience with Zendesk/ Five 9 and other CRM systems preferred • Familiarity with using smart device applications is preferred • Ability to multi-task, prioritize, and manage time efficiently • Availability to work Monday to Friday 10-6:30PM EST • Bilingual in Spanish and/or French is an asset

🏖️ Benefits

• Health, dental and vision insurance coverage • Competitive Paid Time Off • 401K plan with 6% company match • Health Savings Accounts – Tax-advantaged savings account • Flexible Spending Accounts – Tax-advantaged spending accounts • Disability Insurance – Short-Term and Long-Term coverage • Life Insurance – Term life coverage • Tuition Reimbursement • Voluntary Wellness Program • Employee Discounts through Perks at Work • Community involvement opportunities