Senior Technical Solutions Analyst

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

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Allegion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏭 Manufacturing

🔐 Security

🔧 Hardware

💰 Post-IPO Debt on 2022-06

Manufacturing • Security • Hardware

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

📋 Description

• Serve as a strategic technology partner to Americas back-office business stakeholders • Translate business objectives and production support requirements into solution direction and actionable plans • Own and evolve ERP sustaining and support strategy across core modules, integrations, middleware, and patches • Lead incident, problem, and change management for back-office systems • Identify and resolve system inefficiencies, recurring incidents, and technical debt • Establish intake, prioritization, and governance processes for sustaining initiatives • Evaluate ERP features, automation, AI capabilities, and custom tools against policy, security, and business value • Lead proofs of concept and pilots for sustaining tools and automation • Plan testing, user acceptance, cutover/readiness, releases, patches, and adoption/change coordination • Coordinate work across Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners • Support vendor evaluations, contract and renewal discussions, escalations, and vendor alignment • Support M&A and carve-in/carve-out planning by assessing ERP, process, master data, and integration impacts • Produce executive communications and reporting on technical tradeoffs, risks, incident trends, prioritization, and business impact

🎯 Requirements

• 5+ years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or related roles supporting core back-office systems and operational processes • Hands-on experience with major ERP platforms, including Microsoft D365 F&O, Microsoft Dynamics AX2012, or Oracle 11i • Experience with integration technologies including middleware, APIs, and EDI • Strong understanding of Finance, Supply Chain, Manufacturing, Procurement, and Warehouse business processes and their mapping to ERP configuration, master data, and integrations • Proven ability to establish governance, prioritization, intake, and incident/problem/change support practices • Experience with ServiceNow, monitoring, SLAs, on-call processes, RCA, and post-incident remediation tracking • Knowledge of ERP data concepts including master data management, interfaces, data quality, and reconciliation • Comfort working with SQL and data teams to investigate issues • Familiarity with SOX, data security, compliance, and audit requirements in an ERP environment • Strong stakeholder management and communication skills • Ability to influence senior business leaders and translate technical complexity into business impact narratives • Ability to operate effectively across matrixed teams without direct authority • Strong systems thinking, problem-solving, and decision-making skills • Ability to quickly understand new operational domains and apply technology to improve processes and outcomes • Ability to operate as a high-impact individual contributor and mentor others over time

🏖️ Benefits

• Professional development investment and career growth opportunities • Generous paid time off • Work-life balance • Employee engagement and strengths-based development opportunities • Workplace accommodations for persons with disabilities

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