Account Specialist, Bilingual

Job not on LinkedIn

🕒 March 10

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

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Alliance CAS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

🤝 B2B

💸 Finance

☁️ SaaS

B2B • Finance • SaaS

Alliance CAS is a specialized debt collection agency focused on community associations such as Homeowners Associations (HOAs), Property Owners Associations (POAs), and Condominium Associations. They partner with property managers and board members to effectively collect delinquent accounts, emphasizing transparency, local engagement, and positive debt resolution experiences. With a high success rate in collection without litigation, Alliance CAS prioritizes fair treatment of homeowners while providing real-time access to financial tracking and status reports for community managers, ensuring peace of mind and fiscal clarity.

📋 Description

• Manage delinquent homeowner accounts, overseeing the collection efforts to recover unpaid assessments • Review and update account histories to ensure all relevant information is accurate before engaging with homeowners • Update systems and document accounts correctly at each stage to ensure files move as quickly as possible to resolution • Engage homeowners via various method of communications, including phone, email, or written correspondence, to discuss account status and review payment options • Provide clear, concise, and timely information regarding outstanding balances, payment deadlines, fees, or penalties • Handle inquiries and disputes from homeowners in a professional, empathetic, and solutions-focused manner, aiming to resolve issues in a way that satisfies both the homeowner and the community association • Escalate complex issues, legal concerns, or unresolved matters to the appropriate department or management • Work with homeowners to develop mutually agreeable payment plans, including installment arrangements, or lump-sum settlements • Negotiate payment settlements or concessions, where applicable, ensuring compliance with the community association and company's policies and agreements • Audit payment plans to ensure timely payments and follow up accordingly • Ensure all collection activities comply with applicable federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA) and HOA assessment collection laws • Adhere to company policies and procedures in all collection activities • Stay informed on any changes in collection laws and best practices, ensuring compliance in all homeowner interactions • Collaborate with other departments, as needed, to facilitate smooth and efficient collections processes • Work with Collections & Dispute team members to provide backup and support, ensuring good service delivery and meeting service level agreements (SLAs) • Meet or exceed individual performance metrics, including recovery rates, call volume, and successful payment arrangements • Participate in team meetings to review best practices, provide feedback, and contribute to continuous process improvements • Special projects as assigned by supervisor.

🎯 Requirements

• Bachelor’s degree in in office administration, business, or a related field preferred • Previous experience in collections, customer service, or a related field is required • Experience with property management and community associations is a plus • Demonstrated organizational skills and the ability to handle multiple priorities • Exceptional communication and negotiation skills, both written and verbal • Keen attention to detail, ensuring accuracy in all tasks • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment • Customer-service oriented with a problem-solving mindset • Capable of handling difficult conversations with tact and empathy • Experienced in using collections software and other relevant computer applications • Knowledgeable about relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) • Able to work independently and as part of a team • Bilingual (English/Spanish) required.

🏖️ Benefits

• Occasional travel may be required, depending on job demands • Virtual collaborative, team-oriented environment