Outbound Account Specialist

Job not on LinkedIn

🕒 August 5, 2025

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Alliance CAS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

🤝 B2B

💸 Finance

☁️ SaaS

B2B • Finance • SaaS

Alliance CAS is a specialized debt collection agency focused on community associations such as Homeowners Associations (HOAs), Property Owners Associations (POAs), and Condominium Associations. They partner with property managers and board members to effectively collect delinquent accounts, emphasizing transparency, local engagement, and positive debt resolution experiences. With a high success rate in collection without litigation, Alliance CAS prioritizes fair treatment of homeowners while providing real-time access to financial tracking and status reports for community managers, ensuring peace of mind and fiscal clarity.

📋 Description

• Responsible for proactive outreach to homeowners with delinquent assessment accounts • Conduct a high volume of outbound calls using a script or guided call flow • Send follow-up emails and schedule return calls to continue engagement • Leave scripted voicemails and perform warm transfers to Account Specialists when needed • Gather and verify homeowner information; update CRM/database records accordingly • Document call outcomes, next steps, and key information in real time • Maintain compliance with applicable laws and internal policies (e.g., FDCPA) • Demonstrate empathy and professionalism in all interactions, even during challenging conversations • Prioritize and manage tasks efficiently in a fast-paced environment

🎯 Requirements

• High school diploma or equivalent required; Associate degree or higher preferred, particularly in Business, Communications, or a related field • Previous experience in collections, customer service, outbound call, or high-volume call environments is highly preferred • Experience with property management and community associations is a plus • Familiarity with the TCN phone system, Smartsheet, or similar project/task management tools is beneficial

🏖️ Benefits

• Remote – Work from Home • Special projects as assigned by supervisor.