Debt Collection Specialist – Purchased Paper

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🔥 48 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $15 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Collection Specialist

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AllianceOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🤝 B2B

👥 B2C

Finance • B2B • B2C

AllianceOne is a leading provider in the Global Debt Collections Services industry. Recognized for its extensive reach and comprehensive service portfolio, AllianceOne is committed to helping consumers resolve their financial obligations in an efficient and respectful manner. The company leverages state-of-the-art technology and prioritizes a customer-centric approach to deliver excellent service. AllianceOne also invests in its people and continuously focuses on improvement, as evidenced by their receipt of the Best Practices Competitive Strategy Leadership Award by Frost & Sullivan. The organization also offers various services to support consumer financial management and emphasizes a strong ethical commitment to its responsibilities as a debt collector.

📋 Description

• Conduct high-volume outbound calls • Perform skip tracing to locate consumers • Negotiate settlements and payment arrangements • Manage your collection pipeline with timely follow-ups • Maintain full compliance with the FDCPA, FCRA, and applicable state regulations • Deliver professional, solution-focused customer interactions that maximize account recovery

🎯 Requirements

• Minimum 2 to 3 years of third-party collections experience • At least 1 year specifically working purchased paper, dormant judgments, or salvage debt • Proven track record of hitting target metrics in a work-from-home environment • Familiarity with auto-dialers, CRM software, and standard skip-tracing platforms • Must be able to accurately explain the 'Mini-Miranda' • Understand how to handle disputes and know how state-level SOL dictates what can and cannot be said regarding legal action • Professional verbal communication skills • Outstanding attendance & work ethic • Strong ability to navigate multiple systems while speaking with customers • Must be self-motivated • Problem solving and critical thinking • Must be proficient in time management • Negotiation skills • Goal oriented • Computer knowledge/skills • Good typing/keyboarding skills • Ability and openness to work professionally with a diverse customer base • Works well in team setting • Knowledge of personal loans and/or financial services is a strong plus • A criminal background check is required.

🏖️ Benefits

• Health Insurance (Medical/Dental/Vision) • HSA/FSA plans • Paid Time Off package • Optional Daily Pay • EAP • 401k after 90 days and much more!