Bilingual Case Manager Associate

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Allianz

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

💰 $85M Post-IPO Equity - Allianz on 2018-04

Insurance • Finance

Allianz is a global financial services company founded in 1890 that provides insurance and asset management solutions to individuals and organizations across more than 70 countries. The company employs actuaries, advisors, underwriters, lawyers, marketers, and technology specialists, and emphasizes digital transformation and AI skills across roles. Allianz promotes workplace inclusion, privacy-conscious hiring practices, financial education through programs like Allianz School For Life, and engages in sponsorship and recognition programs such as partnerships with the Olympic & Paralympic movements and various workplace and training awards.

📋 Description

• Monitor and update cases involving hospitalized patients and outpatient care, ensuring timely and accurate documentation in our systems • Collaborate with Medical Consultants and Registered Nurses to assess medical information and support decision-making • Approve eligible medical procedures and coordinate with internal medical teams • Communicate clearly with patients and/or their families regarding policy benefits, case updates, and logistical arrangements • Review insurance policies and assess the most appropriate course of action for each case • Set and adjust case reserves based on current and estimated costs • Investigate additional insurance coverage (e.g., Provincial Health, Extended Health Plans) • Manage billing arrangements and secure up-to-date billing information • Gather and manage required documentation to support each case • Provide administrative and logistical support to maintain smooth case progression • Liaise with business partners and escalate complex cases as needed • Contact and coordinate with providers for authorizations, documentation, and clarifications • Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

🎯 Requirements

• Post-secondary education required • Minimum 2 years of experience in an Emergency Assistance or similar case management role preferred • Exceptional attention to detail with strong multitasking skills in a high-pressure environment • Excellent verbal communication skills—professional, clear, and empathetic over the phone • Proven problem-solving skills with the ability to exercise sound judgment and initiative • High level of accountability and ownership of case outcomes • Solid understanding of global geography and awareness of current events • Familiarity with medical terminology • Fluency in French and English is required (written and spoken).

🏖️ Benefits

• Health, dental, and vision insurance • Retirement savings plans • Paid time off • Work Well programs for health and wellbeing • Professional development courses and programs