Client Relations Manager

🔥 2 hours ago

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AllOne Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🧘 Wellness

🤝 B2B

Wellness • B2B

AllOne Health is a provider of integrated whole-health solutions that strengthen mental health, physical wellness, financial well-being, and organizational resilience for employers and institutions. They offer Employee Assistance Programs (EAP), Member/Student Assistance Programs, wellness concierge services, organizational consulting, and crisis management, serving millions of lives across thousands of organizations. AllOne Health partners with brokers, consultants, and providers to embed mental health and total well-being benefits into employer benefits portfolios and focuses on measurable engagement and outcomes.

📋 Description

• Client Relationship Management Works collaboratively to serve as the liaison between the organization and a substantial number of EAP client accounts. • Builds and proactively maintains relationships with client HR teams, leadership, and stakeholders, while balancing engagement with productivity. • Collaborates with team members to learn about individual clients and strategizes together to conduct regular communications and support for the client group. • Assesses any special needs or requirements of specific clients and works collaboratively to adjust programming accordingly and ensure satisfaction with EAP services. • Performs in the context of a team of Client Relations Managers supporting the transactional and performance-specific needs of organizational clients. • Available to be on-call after-hours as part of a shared rotation • Program Implementation, Strategic Development, & Ongoing Support Coordinates the onboarding process for new clients, including service delivery setup, training, and communication plans. • Collaborates with internal teams to provide standard offerings while working to align client-specific goals and organizational culture within the scope of the EAP. • Manages accounts with efficiency, ensuring fundamental access to all EAP services for members, and promotional assets are available to HR and Benefits managers. • Provides ongoing support to customer points of contact, addressing inquiries, concerns, or escalations promptly and effectively. • Engagement & Utilization Develops and executes engagement strategies to promote EAP awareness and utilization among client employees. • Coordinates the delivery of presentations, webinars, and training sessions to employees and management on available EAP services and wellness topics.

🎯 Requirements

• Bachelor’s degree in business, Human Resources, Social Work, Psychology, or a related field. • 3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry. • Strong interpersonal and relationship-building skills. • Excellent verbal and written communication, including presentation and public speaking abilities. • Analytical skills to interpret utilization data and develop actionable insights. • Proficiency in project management, multitasking, and meeting deadlines. • Familiarity with mental health, wellness, and organizational behavior concepts is a plus.

🏖️ Benefits

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available • We offer desirable work schedules and a generous amount of Paid Time Off • We have a 401(k)-retirement program with a company match • Employee Assistance Program (EAP) benefits are available to you and your family