Infrastructure Solution Engineer

🕒 6 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75.1k - $126.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💸 Finance

💰 Post-IPO Equity on 2014-01

Insurance • Finance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Act as a technical escalation point for incidents across Linux (Red Hat), backup (Rubrik), and storage platforms, supporting and guiding junior analysts. • Provide reliable incident response support during critical outages, coordinating with team members and escalating to senior analysts or engineering when appropriate. • Mentor and support Service Analyst I team members, offering technical guidance and promoting knowledge development. • Proactively monitor and respond to alerts across multiple technology stacks, maintaining strong Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) metrics. • Apply “Zero Wait” principles in incident response, taking immediate action on Emergency Command Center (ECC) calls without waiting to be prompted. • Collaborate with engineering teams to implement and test system changes, providing operational perspective and supporting readiness validation.

🎯 Requirements

• 5+ years of experience in technical operations, IT support, or system administration • Solid working knowledge of enterprise systems Linux (RedHat), Backup (Rubrik), Cloud, and Windows, Nutanix. • Strong understanding of incident management processes, event management frameworks, and service delivery fundamentals • Strong troubleshooting and analytical skills with the ability to work through complex and unfamiliar technical issues • Effective communication abilities, particularly during high-pressure situations and when coordinating across teams • Experience with ServiceNow reporting or similar ITSM/event management platforms • Working understanding of automation concepts and tools (GitHub, Ansible, Jenkins) • Scripting skills (Bash, Python, PowerShell) with the ability to contribute to automation solutions • Proficiency with monitoring tools (Datadog, Azure Data Explorer (ADX)) including dashboard usage and alert interpretation.

🏖️ Benefits

• comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse • monthly connectivity reimbursement to help offset internet costs • Remote work options