Senior Manager, Property Catastrophe

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $110k - $204.7k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Responsible for leading a large, complex property claims organization through a team of Claims Service Leaders, with oversight of 100+ employees across a high-volume, multi-peril claims environment • Provides leadership across a diverse portfolio of claims ranging from everyday wind and hail losses to more complex smoke and fire claims • Accountable for driving service excellence, operational performance, claim quality, and employee engagement while maintaining accountability for claim outcomes, operational execution, and customer experience • Plays a critical role in executing business strategy, leading change, developing talent, and ensuring consistent claims handling practices across the organization • Analyzes operational results and develops strategies and action plans to achieve business objectives related to customer service, claim quality, productivity, loss cost management, and expense controls • Manages and resolves escalated customer concerns, communications, conflicts, and service issues • Develops and implements business strategies that support customer-focused outcomes and operational excellence.

🎯 Requirements

• Bachelor's degree in a related field preferred or equivalent experience • 3+ years of management experience leading large teams • 7+ years of property claims experience • Ability to achieve business unit objectives and drive operational results • Ability to investigate, evaluate, and resolve highly complex claims • Demonstrated ability to effectively introduce, lead, and sustain change • Ability to influence outcomes and drive service excellence across a large organization • Experience leading through leaders and managing large, complex organizations preferred • Experience in an Inside Claims leadership role preferred • Experience managing high-volume, multi-peril claims operations preferred • Experience leading both CAT and non-CAT claims teams preferred • Has and maintains all appropriate licenses and registrations required for the role in accordance with state requirements.

🏖️ Benefits

• Monthly connectivity reimbursement to offset the costs of internet and phone expenses • Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.