Business Systems Engineer II – Support

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🕒 April 29

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Ally

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

💸 Finance

🏦 Banking

💳 Fintech

Finance • Banking • Fintech

Ally is a leading digital financial services company, offering a wide array of banking and financial products through its direct banking subsidiary, Ally Bank. As a Member FDIC and Equal Housing Lender, Ally Bank offers deposit products, credit cards, and mortgages, and provides auto financing services. The company also has a strong investment arm, Ally Invest, which offers securities and advisory services, though these products are not FDIC insured. With services across banking, investing, and lending, Ally aims to offer a simple and comprehensive financial experience under one roof.

📋 Description

• Provide critical support for Brokerage business Support Ecosystem • Diagnose and resolve technical issues • Develop & maintain automation and integration • Serve as the primary contact for support inquiries • Log all support requests in the ticketing system • Identify and escalate complex issues • Maintain clear communication with users • Update and maintain support documentation • Collaborate with cross-functional teams

🎯 Requirements

• 3+ years of experience in a technical support role • Intermediate knowledge of SQL • Intermediate knowledge of Python • Experience with enterprise applications • Excellent interpersonal and communication skills • Strong analytical abilities • Ability to manage multiple tasks simultaneously • Team player • Certifications in supported applications (e.g., Salesforce, Zendesk) • Industry experience in logistics, freight, or transportation

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development