Allye
1 - 10 employees
Allye provides distributed energy storage at the grid edge to provide collective flexibility to the electricity network, helping accelerate decarbonisation of the grid while lowering energy costs for industrial, commercial and residential customers by up to 50%.
Field Support Engineer
Job not on LinkedIn
🕒 March 20
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Allye
1 - 10 employees
Allye provides distributed energy storage at the grid edge to provide collective flexibility to the electricity network, helping accelerate decarbonisation of the grid while lowering energy costs for industrial, commercial and residential customers by up to 50%.
📋 Description
• 24/7 monitoring of all field systems (through your team) • First response to system failures and performance issues • Remote debugging and problem resolution • Customer operational reporting and communication • Manage escalations and critical incidents • Develop fixes for field issues—actual embedded software changes • Build diagnostic tools to find problems faster • Root cause analysis with detailed documentation • Remote system configuration and optimisation • Lead Field Support team • Coordinate outsourced support technicians (extended shift coverage) • On-call rotation for critical escalations • Train team on troubleshooting methodologies • Feed field intelligence back to Software Development • Track recurring issues and patterns • Prioritise fixes based on field impact • Document all incidents and resolutions systematically
🎯 Requirements
• 5+ years in production support/field engineering for embedded or industrial systems • Strong embedded systems knowledge (C/C++, Python) • Remote debugging expertise (SSH, logging, diagnostics) • Systems thinking and structured troubleshooting • Customer-facing communication skills • Ability to stay calm under pressure • Team leadership or mentoring experience • Battery management systems or energy storage (Desirable) • CAN protocols and industrial communication (Desirable) • 24/7 operations environment experience (Desirable) • Experience managing remote/outsourced teams (Desirable) • IoT monitoring platforms (Desirable)
Apply NowSimilar Jobs
🕒 March 19
Field Service Engineer providing technical support and maintenance services for APT Reliability Services at Signode. Traveling to client sites for equipment installation and troubleshooting in the UK.
🕒 March 15
Electrical Field Engineer responsible for installation, testing, and maintenance of electrical systems. Collaborating with project teams to ensure compliance and safety on infrastructure projects.
🕒 March 13
Service Engineer repairing and maintaining healthcare equipment across the UK. Role involves fieldwork and ensuring compliance and safety in sensitive care environments.
🇬🇧 United Kingdom – Remote
💵 £35k - £40k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔧 Field Service Engineer
🕒 March 4
Senior Field Service Engineer responsible for installations, maintenance, and repair of Hitachi systems. Managing service calls and mentoring junior engineers while ensuring customer satisfaction.
🕒 February 26
Field Service Technician maintaining medical devices in healthcare settings, providing preventative maintenance and ensuring high standards of service delivery.
