Telephone Support Coordinator

Job not on LinkedIn

🕒 June 9

🇮🇪 Ireland – Remote

💵 €37k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ALONE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1977

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ALONE is a national organisation and charity that supports older people to age at home by providing a National Support & Referral Line, community services, volunteer-led support, advocacy and campaigns. It delivers referrals, digital accessibility initiatives, fundraising and corporate partnerships, and works to improve older people’s physical, emotional and social wellbeing while addressing loneliness, housing and care needs across Ireland.

📋 Description

• Develop, coordinate and implement the Telephone Support service • Coordinate and develop the Telephone Support Service in the assigned CHO • Implement all Telephone Support policies and procedures • Coordinate and manage volunteer rostering to ensure adequate service cover • Oversee Telephone Support referrals, follow-up, initial contact and service assessment • Ensure accurate recording of Telephone Support data • Monitor agreed work practices and targets • Integrate the Telephone Support service with other ALONE services • Help develop services and supports for older people • Maintain up-to-date client and volunteer database information in compliance with GDPR • Liaise with the Volunteer Support Officer on recruitment • Provide induction and continuous training for Telephone Support Volunteers • Monitor, evaluate and accredit volunteers, escalating issues as necessary • Support development of a Volunteer Leader Group • Provide volunteer debriefing and psychological first aid following sensitive calls • Promote the service and coordinate communications between care teams, referral agencies, community and voluntary organisations, clients and families • Represent the service at community, county and national meetings or events • Participate in team meetings, service reviews and policy development • Report concerns to the line manager • Monitor workplace health, safety and welfare risks • Meet project-funder reporting requirements • Maintain confidentiality and secure client information • Prepare reports, statistics and information for strategy and media responses • Record and review client details on Salesforce • Achieve organisational strategy and personal PDP goals • Participate in supervision and performance reviews

🎯 Requirements

• Demonstrated passion for improving the lives of older people and commitment to ALONE’s mission • Problem-solving skills, focusing on efficient needs assessment and resource allocation • Excellent written and verbal communication abilities • Proficiency in utilising technology and data management systems • Good organisational and multitasking skills • Keen attention to detail • Enthusiasm for setting and achieving SMART targets • Self-starter with a capacity to work well with stakeholders • Excellent interpersonal and communication skills • Collaborative team player who fosters strong internal and external relationships • Problem-solving and innovation skills to improve service delivery • Strong time management and organisational skills to prioritise workload and meet KPIs • Ability to work 35 hours per week, 5 over 7 days

🏖️ Benefits

• 35-hour working week • Annual salary reviews • Pension scheme after 6 months’ service • Time Off in Lieu • Income protection after 2 years’ service • Long service awards • Mileage policy for applicable roles • Death in Service after 6 months’ probation successfully completed • Travel Saver Schemes • Sick Pay Scheme after 6 months’ probation successfully completed • Bike to Work Scheme • HSF Partnership • Horizontal Transfer Opportunities • Comprehensive Training & Development • Bespoke Induction Programmes • Progression Opportunities • Further Education Opportunities • Employee Assistance Programme with 24-hour support • GP telephone advice • Virtual Doctor • Private Prescription Service • 6 structured Counselling/Emotional Wellbeing Service • Legal Helpline