IT Support Engineer – Part-Time

🔥 8 minutes ago

🇵🇹 Portugal – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alongside

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Alongside is a global digital product and engineering agency that partners with organizations to build software products and augment development teams. With offices in the USA, Portugal, India, and Vietnam, they offer team-building, product development, and consulting services to help clients take projects from concept to delivery.

📋 Description

• Provide remote support to users in a Microsoft 365 environment • Provide support for Outlook, Teams, Office and Microsoft Defender • Manage users and permissions • Troubleshoot day-to-day IT issues • Set up and configure new PCs and software • Provide support for email security solutions, namely Mimecast • Remotely monitor endpoints using RMM tools, ideally NinjaOne • Support hardware management and ordering • Document basic IT processes

🎯 Requirements

• Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles • Hands-on experience supporting Microsoft 365 environments • Good troubleshooting and problem-solving skills • Ability to work independently and provide effective support remotely • Good communication skills and a strong level of English for interaction with the client • A proactive and service-oriented approach • Experience with Mimecast, NinjaOne or other RMM platforms, Cyber Essentials, Microsoft Defender, or endpoint and device management is a plus

🏖️ Benefits

• Part-time engagement - approximately 10 hours per month • 100% remote • Flexible working hours • International working environment • Opportunity to work with modern Microsoft-based IT environments