Alpaca
201 - 500 employees
🔌 API
💳 Fintech
₿ Crypto
API • Fintech • Crypto
Alpaca is a fintech company that provides a comprehensive brokerage and trading platform through a suite of APIs. These APIs enable developers and businesses to integrate algorithmic trading, app development, and embedded investing into their services. Alpaca offers services like trading in US stocks, ETFs, and cryptocurrency with options for local currency transactions. The company is recognized for its cyber security practices and is a member of FINRA and SIPC. Alpaca is ideal for fintech startups, broker-dealers, hedge funds, and other financial services looking to build sophisticated trading applications and platforms with minimal friction through their well-documented Broker API.
Customer Success Manager
🔥 0 minutes ago
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Alpaca
201 - 500 employees
🔌 API
💳 Fintech
₿ Crypto
API • Fintech • Crypto
Alpaca is a fintech company that provides a comprehensive brokerage and trading platform through a suite of APIs. These APIs enable developers and businesses to integrate algorithmic trading, app development, and embedded investing into their services. Alpaca offers services like trading in US stocks, ETFs, and cryptocurrency with options for local currency transactions. The company is recognized for its cyber security practices and is a member of FINRA and SIPC. Alpaca is ideal for fintech startups, broker-dealers, hedge funds, and other financial services looking to build sophisticated trading applications and platforms with minimal friction through their well-documented Broker API.
📋 Description
• Act as primary contact for B2B/enterprise customers throughout the customer lifecycle, from app launch to renewal • Drive customer satisfaction, retention, and success • Manage internal and external escalations with a focus on customer empathy • Maintain regular customer contact to understand priorities, monitor progress, and identify and mitigate risks • Forecast growth and monitor progress toward shared goals with partners • Drive adoption of Alpaca features among Live Partners • Identify and disseminate best practices and pitfalls • Represent partner needs internally across marketing, product, operations, and other groups • Provide internal communication and reporting on account status, health, and risk • Develop customer success strategies • Identify improvement and optimization opportunities within Alpaca • Deliver QBRs and executive reports aligning customer goals to platform outcomes • Serve as a trusted advisor to customers’ leadership teams • Own post-signature onboarding, activation, expansion, and renewal • Collaborate cross-functionally with Product, Sales, and the Broker Dealer to champion partner needs and influence roadmap priorities • Perform ad-hoc duties and responsibilities as assigned
🎯 Requirements
• 4–6 years of experience in a customer success role managing customer relationships • Comfortable working EMEA hours (GST/GMT/ET) in a remote setup • Understanding of and experience with SaaS and APIs • FinTech experience, especially with broker-dealer business • Exposure to or employment with large and small companies • Dedicated interest in Alpaca’s mission to enable financial services access globally • Ability to work remotely and independently and self-manage time and obligations • Flexibility to help drive Alpaca’s growth where and when needed • Ability to manage customer relationships across various-sized companies • Startup mindset for a fast-paced, high-growth environment • Experience working with international B2B clients • Team-player orientation with ownership, transparency, and partner-first focus
🏖️ Benefits
• Competitive Salary & Stock Options • Health Benefits • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card
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