Alphanumeric Systems
Pharmaceuticals • Biotechnology • B2B
Alphanumeric Systems is a healthcare and life-sciences communications and services firm that provides medical and scientific communications, regulatory writing and submission support, pharmacovigilance, contact center and patient engagement services, KOL engagement, and facilities management and space optimization for pharmaceutical and biotech clients. The company delivers compliance-driven, omnichannel outreach and learning solutions with global reach to support therapy launches, patient access programs, HCP collaboration, and ongoing patient care.
Customer Support Specialist, Cantonese – English
October 22
🗣️🇨🇳 Chinese Required
Alphanumeric Systems
Pharmaceuticals • Biotechnology • B2B
Alphanumeric Systems is a healthcare and life-sciences communications and services firm that provides medical and scientific communications, regulatory writing and submission support, pharmacovigilance, contact center and patient engagement services, KOL engagement, and facilities management and space optimization for pharmaceutical and biotech clients. The company delivers compliance-driven, omnichannel outreach and learning solutions with global reach to support therapy launches, patient access programs, HCP collaboration, and ongoing patient care.
📋 Description
• Responds to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner • Provides customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers • Answers general inquiries from Consumers and/or Health Care Providers • Works with third-party vendors to provide wholesale/distribution support to requesters • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs) • Responsible for documentation of case notes in customer relationship management system (CRM) • Contract support, liaison, and represents the face of the client • Potential for rotational shifts and after-hours support
🎯 Requirements
• Preference for individuals who have minimum 2 years of experience supporting pharma/biotech call centers and/or experience in a medical or commercial setting • Prior experience with vaccine products in a Pharma/Biotech call center preferred • Previous contact center experience is an asset • Strong proficiency with English and Cantonese (listening, speaking, writing, reading)
🏖️ Benefits
• Competitive salary (real) + internet allowance + private health insurance
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