Customer Advocacy Program Manager

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November 3

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AlphaSense

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Artificial Intelligence • Finance • Enterprise

AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.

1001 - 5000 employees

Founded 2011

🤖 Artificial Intelligence

💸 Finance

🏢 Enterprise

💰 Debt Financing on 2022-06

📋 Description

• Drive the scaled creation of customer content, including drafting customer quotes, testimonials, and case study drafts. • Utilize tools like Peerbound to transform customer insights from Gong calls into approved, actionable content at scale. • Manage and execute the creation and promotion of customer spotlights. • Manage and refine the end-to-end content workflow, from intake to publication, ensuring efficiency and timely delivery. • Project manage the creation, review, and approval processes for all customer marketing assets. • Manage updates to existing case studies and customer stories as AlphaSense messaging and strategy evolve. • Support the Accelerate Program by assisting with content creation for newsletters and facilitating basic research requests from Product and PMM teams. • Assist with the overall customer reference program by maintaining the reference database and supporting high-volume outreach for review generation on platforms like Gartner Peer Insights, G2, and TrustRadius. • Manage the process for customer logo usage, ensuring adherence to contract terms and legal review for brand compliance. • Manage and track data to quantify the impact of customer advocacy on pipeline, bookings, and customer adoption. • Monitor content performance to identify what resonates and drives business results, providing insights for optimization. • Take the lead on planning and executing the launch of the new customer awards program at the 2026 User Conference. • Support customer communication and sourcing for event speakers.

🎯 Requirements

• 3-5 years of experience in marketing, preferably in customer marketing, content marketing, or operations. • Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. • Strong written and verbal communication skills, with a keen eye for detail. • Experience with CRM systems (e.g., Salesforce) and marketing automation platforms is a plus. • Familiarity with customer advocacy platforms (e.g., Champion) and content intelligence tools (e.g., Peerbound, Gong) is highly desirable. • Self-starter with a proactive approach to problem-solving and process improvement. • Ability to collaborate effectively with cross-functional teams.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Generous benefits program