Manager, Technology Enablement

🔥 16 hours ago

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The ALS Association

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1985

🤝 Non-profit

⚕️ Healthcare Insurance

🌍 Social Impact

Non-profit • Healthcare Insurance • Social Impact

The ALS Association is dedicated to discovering treatments and a cure for Amyotrophic Lateral Sclerosis (ALS), also known as Lou Gehrig’s disease. The organization provides resources and support for those navigating the disease, including local support programs and assistance in finding treatment centers. The ALS Association is also actively involved in research and advocacy efforts, working to expedite treatment discoveries and secure policy changes. With a mission to serve and empower people affected by ALS, the association seeks to make ALS a livable disease for everyone until a cure is found. It offers numerous ways for individuals to volunteer, donate, and get involved in their efforts to combat ALS.

📋 Description

• Reporting to the Associate Director, Technology Enablement, perform the day-to-day execution of the organization’s digital product and service enablement strategy • Ensure staff have the knowledge, resources, and support needed to effectively adopt and utilize enterprise systems • Contribute to training delivery, enablement content, and user support operations • Manage the intake, prioritization, and execution of enablement-related initiatives • Translate system and process changes into clear, user-centered experiences that drive adoption and reduce friction • Lead the planning, coordination, and delivery of training sessions and learning experiences across systems and tools • Partner with subject-matter experts to translate technical and process changes into clear, user-ready materials • Define and track training success metrics (adoption, engagement, proficiency) and continuously refine approaches based on insights • Establish and enforce standards for documentation, training materials, and user-facing content to ensure consistency and quality • Oversee the lifecycle of SOPs, guides, and enablement assets, ensuring content remains accurate, accessible, and streamlined • Coordinate updates across platforms (e.g., knowledge bases, intranet, tools like Spekit) to create a seamless user experience • Develop and manage project plans, timelines, and deliverables for system rollouts, process changes, and training initiatives • Track progress, manage risks, and proactively communicate updates to stakeholders to ensure successful delivery • Capture user support trends and analyze request data to identify systemic issues, training gaps, and opportunities for proactive enablement • Implement scalable solutions (training, documentation, process improvements) to reduce support volume and improve user experience • Act as a feedback loop between end users and system owners to inform ongoing enhancements • Support other Data & Technology efforts as needed such as imports, reporting, and other data quality initiatives.

🎯 Requirements

• Bachelor’s degree or 2-4 years of related experience and/or training; or equivalent combination of education and experience • Experience supporting training, documentation, user support, or technology enablement efforts • Experience delivering training and/or creating documentation for systems used by audiences with varying levels of technical proficiency • Demonstrated ability to coordinate projects or initiatives, including organizing tasks, tracking progress, and collaborating with stakeholders • Strong ability to translate technical concepts and process changes into clear, user-friendly materials • Solid organizational and time management skills, with the ability to manage multiple priorities and follow through on deliverables • Ability to work independently while also collaborating effectively across teams • Interest in improving user experience through training, documentation, and support • Comfortable working across multiple systems and tools in a dynamic environment • Experience working with enterprise systems and platforms, preferably within a nonprofit environment, including fundraising platforms, CRMs, and other operational tools (e.g., Salesforce, Microsoft Office 365, Luminate Online, Spekit, Camtasia, or similar).

🏖️ Benefits

• Healthcare benefits • 401(k) plan with employer match • Short-term and long-term disability coverage • Basic life insurance • Well-being benefits • Paid time off • Several paid holidays