Team Lead, Settlement Services

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Altisource

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🏠 Real Estate

💸 Finance

💳 Fintech

Real Estate • Finance • Fintech

Altisource is a trusted provider of comprehensive mortgage and real estate solutions. The company offers a wide range of services including online marketing and auction platforms for residential real estate, asset management for real estate owned (REO) properties, and full-service real estate brokerage. Altisource also provides title and settlement solutions, appraisals and valuations, mortgage fulfillment, and risk management services. They serve servicers, originators, and investors, with specialized services designed to maximize results, minimize costs, and mitigate risks associated with real estate and mortgage transactions. Furthermore, Altisource offers platforms for vendor management, commercial servicing, and construction risk management. Their solutions aim to enhance quality, lower costs, and increase efficiencies in real estate transactions.

📋 Description

• Responsible for managing day‑to‑day operational performance across the Title and Settlement function • Ensuring high‑quality service delivery, process efficiency, regulatory adherence, and customer satisfaction • Provides leadership to operational teams supporting settlement/closing, post‑closing, recording and related workflow functions • Partners closely with Compliance, Underwriting, Technology, and Business Leadership to drive operational excellence, standardization, and continuous improvement • Oversee daily production across Pre-Closing, Closing, Funding, Recording, and Post Closing functions • Monitor service level agreements (SLAs), turn‑times, quality metrics, and productivity targets • Ensure operational workflows are executed in accordance with ALTA Best Practices, state guidelines, and underwriter expectations • Implement standardized procedures and operational controls across all processes • Resolve escalated issues related to orders, files, customers, lenders, underwriters, and internal partners • Identify gaps, bottlenecks, and process inefficiencies; propose and implement process improvement initiatives • Drive lean operating practices, ensuring reduced defects, improved cycle times, and enhanced customer experience • Maintain operational playbooks, SOPs, job aids, and training documentation • Lead, coach, and develop a team of operational specialists, analysts, or supervisors • Set performance goals, conduct evaluations, and ensure accountability for operational outcomes • Collaborate with internal teams including Compliance, Underwriting, Legal, Sales, Vendor Management, and Customer Success • Act as a point of escalation for key accounts, lenders, and external partners

🎯 Requirements

• Bachelor’s degree in Business, Operations Management, Finance, or related field (preferred but not mandatory) • 5+ years of experience in Escrow, or Settlement Services operations • 2+ years of experience in a supervisory or team lead role • Strong background in operational workflow management, customer delivery, and cross-functional coordination • Experience working with title underwriters, lenders, or large-scale title operations is preferred • Strong understanding of: Title search, examination, and curative processes • Closing/escrow procedures, funding, and recording • Title insurance underwriting basics • ALTA Best Practices and RESPA requirements • Quality assurance and operational control frameworks • Excellent communication, people management, and stakeholder‑influencing skills • Strong analytical mindset with the ability to interpret performance data • Proficiency with title/settlement systems (e.g., Resware, Qualia, proprietary platforms) • High attention to detail and problem‑solving ability • Ability to work in a fast‑paced environment with shifting priorities

🏖️ Benefits

• Comprehensive insurance plans; - Medical insurance for employees and family • Personal Accident Benefit and Life Insurance for employees • 10 paid holidays, plus 26 paid days off per year • Lots of employee engagement activities • Unbeatable work from home flexibility