Customer Success Manager

🕒 February 26

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Altruistiq

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🤝 B2B

💰 $18.1M Seed Round - Altruistiq on 2022-07

SaaS • B2B

Altruistiq is a sustainability intelligence company providing a SaaS platform that helps businesses measure, manage, and reduce carbon emissions across corporate operations, products, and supply chains. The platform offers corporate footprinting, product carbon footprint (PCF) calculations at scale, and supplier engagement tools to capture and integrate primary supplier data, enabling enterprises to calculate thousands of PCFs monthly and drive decarbonization decisions. Altruistiq serves sustainability teams and large enterprises with analytics, reporting, guides, and playbooks to support carbon accounting and product decarbonization.

📋 Description

• Manage a portfolio of customer accounts, conducting QBRs, monitoring health scores, driving product adoption, and ensuring customers achieve measurable value and successful outcomes • Drive retention and NRR through proactive churn prevention, leading renewals and identifying expansion opportunities • Contribute to building scalable customer success processes, maintaining CRM hygiene, tracking key metrics (retention, adoption, CSAT, time-to-value), and creating customer-facing resources • Support platform success via Intercom by helping maintain and improve our AI-driven support ecosystem (chatbot, help centre, self-service) and encouraging adoption of centralised support channels • Partner cross-functionally with Sales, Professional Services, Product, and Platform Operations to deliver seamless experiences and continuously improve our post-sales processes

🎯 Requirements

• 4+ years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role at an enterprise SaaS company • Experience building and executing account plans to drive adoption and ensure long-term customer success • Experience managing multiple stakeholders, including technical and non-technical decision-makers • Strong technical curiosity and product mindset, with the ability to quickly grasp how our platform, data flows, and integrations work • Experience using CRM, Customer Support/Success, and Project Management tools (e.g. Salesforce, Intercom, Asana, ChurnZero), with a data-driven approach to Customer Success (specific tools flexible)

🏖️ Benefits

• Equity, because we believe our team should all have a stake in the company we're building • Competitive compensation package • Private health insurance • Uncapped holiday policy • Flexible working, remote-first environment • Events to spend time together as a team