Customer Success Manager

🕒 February 20

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Pacvue

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛍️ eCommerce

☁️ SaaS

eCommerce • SaaS • Advertising

Pacvue is a commerce acceleration platform that helps businesses optimize their online retail strategies across over 90 marketplaces. It offers a suite of advertising, sales, analytics, and intelligence solutions designed to elevate business performance. Pacvue's platform includes tools for digital shelf optimization, advertising automation, reporting, ecommerce sales management, and retail media management. With AI-powered recommendations, it enables companies to manage variables like pricing, promotion, and ad strategy effectively. Pacvue serves brands and agencies by providing insights for advertising, centralized data management, and campaign automation to drive market share and sales growth. Major brands like Duracell, Bissell, and Nestlé Purina leverage Pacvue's platform to boost their advertising performance on platforms such as Amazon and Walmart, achieving significant increases in sales and return on ad spend. The company empowers its clients with real-time insights, dynamic reporting, and strategic automation to streamline advertising campaigns and optimize bid strategies efficiently. It focuses on delivering comprehensive retail media incrementality and commerce management tools integrated into a single solution.

📋 Description

• Advise customers on optimal product usage across their journey stages, from onboarding to advocacy. • Act as the customer's advocate in resolving escalated troubleshooting and product usage cases. • Introduce new products/services to customers, highlighting their potential value. • Handle clients of varying complexity levels, identifying growth opportunities and proposing upsells. • Identify trends in customer feedback, communicating product improvements and quality of life enhancements. • Contribute insights for Commerce CS SOPs, manage their rollout, and informally mentor junior colleagues. • Effectively communicate customer needs to influence product prioritization and engage with executive-level stakeholders for strategic product usage consultation. • Identify new data points to enhance customer insights and provide practical feedback to peers and management for SOP revisions. • Create, revise, and adhere to project plans and roadmaps, understanding eCommerce strategies for revenue generation, upsell potential, and the nuances of company products. • Stay updated on the latest updates to Amazon backend systems and emerging eCommerce trends.

🎯 Requirements

• 2+ years of managing an Amazon business at a brand/manufacturer or at an agency • 2+ years of experience managing other ecommerce channels (Walmart, eBay, Target, etc...) preferred. • English speaking plus additional European language required. German, French, Spanish • Analytical mindset with the ability to interpret Amazon performance metrics and help generate actionable insights. • Strong communication skills to influence product decisions and engage with stakeholders at all levels. • Proficiency in utilizing CRM systems to generate reports on account management metrics. • Ability to provide insights for SOP revisions based on evolving business needs and industry trends. • Capacity to manage projects, timelines, and division of responsibilities effectively. • In-depth understanding of eCommerce strategies, product nuances, Amazon backend systems, and industry trends. • Candidates can be based in the United Kingdom, France, or Germany

🏖️ Benefits

• Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations. • Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed. • Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership. • Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.