Telephone Service Representative

Job not on LinkedIn

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Representative

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Always Answer Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1975

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Always Answer Inc. is a comprehensive call center and live answering service that has been providing solutions for businesses of all sizes for nearly 50 years. With 24/7 availability, they offer a range of services including virtual receptionist, emergency dispatch, appointment scheduling, employee screening, customer support, and event registration. Focusing on industries like healthcare, law, property management, and various others, Always Answer ensures that clients receive high-quality and personalized communication services to enhance their operational efficiency.

📋 Description

• Serve as the first point of contact for clients • Answer incoming calls and handle customer inquiries courteously and professionally • Resolve customer issues and provide information on behalf of clients • Adapt to varying client needs and call volumes • Document and complete data entry after each interaction • Maintain exceptional attendance and punctuality • Uphold professional phone etiquette and a positive attitude • Adhere to company policies, including maintaining a drug-free work environment • Provide service-focused customer support; this is not a telemarketing or sales position

🎯 Requirements

• Strong attention to detail and commitment to customer satisfaction • Minimum typing speed of 25 words per minute • Ability to communicate effectively and professionally with clients • Good data entry skills • Drug-free and able to maintain a positive, professional attitude • Windows 11 Pro machine, 16GB of RAM, quad-core processor with CPU speed of at least 2.5 GHz (Windows option) • Supported versions of macOS with all updates, minimum 16GB of RAM with an M series chip (Mac option) • Dual monitors (19” each), widescreen recommended • Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload • Ethernet connection required; Wi-Fi and satellite are not acceptable • No data caps on internet usage • Webcam for meetings, training, and quality monitoring • Noise-canceling headset • Antivirus protection required; Windows Defender is not allowed

🏖️ Benefits

• PTO Program • Flexible Schedule • Referral Program

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