Customer Success Analyst – Junior

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🕒 May 26

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Ambar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

Construction • Technology • SaaS

Ambar is a technologically advanced construction platform revolutionizing the construction industry by providing comprehensive digital solutions for project management, planning, and execution. The company aims to address the inefficiencies and high costs commonly associated with construction projects through innovative off-site solutions. With a commitment to sustainability and efficiency, Ambar serves a global clientele, significantly enhancing productivity and reducing waste in the construction process.

📋 Description

• Proactively engage with customers regarding our products • Responsible for driving user engagement with our products • Responsible for communicating news, product updates, processes, and general company information to customers • Identify opportunities to improve customers' use of the products • Continuously work on customer sustainment/support processes • Manage a portfolio of customers • Ensure predictive monitoring to detect pre-churn • Ensure retention of the customer base

🎯 Requirements

• Bachelor's degree completed or in progress in any field; civil engineering is a plus • At least 1 year of prior customer service experience, preferably in Customer Success (CS) or Customer Experience (CX) • Specific experience in managing a customer portfolio • Availability for frequent travel • Good communication: Ability to communicate clearly and persuasively, both verbally and in writing • Resilience: Ability to handle rejection and challenges while maintaining motivation and focus on goals • Flexibility: Adapt to different situations and demands, adjusting approaches as needed • Proactivity and self-responsibility: Strong sense of ownership for results and willingness to take initiative to achieve goals

🏖️ Benefits

• Work model: Hybrid — 2 days in-office / 3 days remote; Home office allowance R$70.00 • Mobility benefit options (commuter voucher, fuel allowance, or parking) • Meal allowance: Company-subsidized R$35.00/day (paid via Flash Benefícios card) • Health plan: Porto Seguro Prata Mais for employee and dependents (no monthly fee for the employee; partial dependent fees) • Dental plan: Sul-América with no co-payment • Mental health program • Life insurance • Partnerships with universities and language course providers to support continuing education • Pharmacy agreements with Drogaria São Paulo and Drogaria Pacheco • Sesc partnership • Total Pass (discounts on gyms and sports activities) • Day off in your birthday month • Extended paternity leave: 20 consecutive days • Extended maternity leave: 180 consecutive days • Childcare assistance