Customer Success Associate – Analista de Sucesso do Cliente

🕒 May 19

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Clara

WebsiteLinkedInAll Job Openings

201 - 500 employees

Clara is the leading spend management platform for companies in Latin America.

📋 Description

• Support onboarding and implementation for new clients, ensuring a smooth, efficient, and low-friction go-live process. • Build and maintain strong, long-term relationships with existing enterprise and mid-market accounts, including conducting regular in-person relationship-building visits. • Drive expansion, cross-selling, and upselling initiatives to deepen product adoption and expand usage across your portfolio. • Monitor account health metrics to proactively mitigate churn and identify growth opportunities. • Collaborate with internal teams to analyze client portfolios and suggest strategic growth plans. • Contribute to client communications and lifecycles alongside Sales and Marketing teams. • Assist in gathering and organizing data for sales reporting, forecasting, and portfolio health tracking using tools like Google Drive.

🎯 Requirements

• 2–3 years of experience in a customer-facing role (Customer Success, Account Management, or Sales), ideally within a fast-paced B2B SaaS, Fintech, or hyper-growth environment. • Availability to work in person at our office in Itaim Bibi at least twice a week. • Proven track record in client onboarding, managing implementation processes, or driving client retention. • Strong execution skills with a demonstrated ability to identify expansion opportunities and handle commercial goals (upselling / cross-selling). • Excellent verbal and written communication skills, with the ability to build client relationships through empathy and professionalism. • Adaptability to fast-changing environments and strong organizational skills with high attention to detail. • Working proficiency in English and fluent/native Portuguese. • Experience or interest in AI tools to automate workflows.

🏖️ Benefits

• Competitive salary and stock options (ESOP) from day one • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language) • Annual learning budget and internal accelerated development paths • High-ownership environment: we move fast, learn fast, and raise the bar — together • Smart, ambitious teammates — low ego, high impact • Flexible vacation and hybrid work model focused on results