Mid-level CRM Analyst – Daily Banking

🕒 May 18

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Itaú Unibanco

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Itaú Unibanco is a leading financial institution in Brazil that provides a wide range of banking services including retail banking, investment banking, and asset management. Committed to innovation and technology, Itaú Unibanco serves over 55 million clients through its extensive network of branches and digital platforms. The bank also emphasizes diversity and inclusion in its workforce, fostering a culture that values different perspectives to drive transformation and enhance customer experience.

📋 Description

• Build communication journeys • Define contact strategies • Define channels and communication cadence • Conduct audience studies and behavioral analyses • Prepare strategic briefings • Lead prioritization discussions with business and growth teams • Identify opportunities and impacts on the customer experience • Monitor and analyze KPIs for continuous improvement • Work closely with the CRM Delivery team to operationalize defined strategies • Participate in strategic forums

🎯 Requirements

• Create and present executive-level materials • Use data handling and analysis tools (AWS, Python, and SQL) • Systemic understanding of workflows and processes • Organization and demand/workload management • Familiarity with Artificial Intelligence tools • Bachelor’s degree in Engineering, Business Administration, Economics, or related fields

🏖️ Benefits

• Meal allowance • Transportation allowance • Food allowance • Childcare assistance • Health insurance • Dental insurance • Life insurance • Private pension plan • Partnerships with Gympass and Totalpass • Employee discounts through Univers (Drogasil and Droga Raia) • Access to visits, reservations, and accommodation at Itaú Unibanco Club (Guarapiranga, Itanhaém, and São Sebastião) • Benefits and discounts at partner stores and services across Brazil and Latin America • "Fique OK" program (employee wellbeing program) • Corporate University (training and development) • Discounts on financial products and services