Customer Success Analyst I

🕒 May 14

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Valid

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

🔐 Security

📡 Telecommunications

🏦 Banking

Security • Telecommunications • Banking

Valid is a technology company that provides secure identification, digital identity, trusted connectivity and payment solutions to governments, banks, mobile operators and device makers. The company manufactures EMV payment cards and SIMs/eSIMs, issues secure documents, and delivers interoperable digital-government and banking services, IoT connectivity and identity verification platforms that enable secure transactions and citizen digital services at scale.

📋 Description

• At Valid, we work to promote the secure identification of people, journeys and transactions across both the public and private sectors. Our physical and digital solutions are dedicated to three major ecosystems: • Identification & Digital Government • Banks & Payment Solutions • Secure Connectivity • Our role is to authenticate, authorize and ensure the security of all stakeholders. This is what we do for each of our more than 1,200 clients in Brazil and around the world. • At Valid, we believe every person is unique, and our purpose is to empower what is most genuine in each individual, creating an environment where everyone can grow and leave their mark. • We value professionals who build trusting relationships with external customers, partners and other areas of the company; who focus on improving existing solutions or creating new ones; who pursue excellence in delivery; and who practice teamwork and collaboration. • All of this is part of our Culture — the Valid way — which is expressed through our four values: • We are customer-driven • We never stop evolving and learning • We make things happen and do them well • We play together and play fair • This is what allows us to continue building a history of success and growth and brings our purpose to life every day. • Here, we value equal opportunities and are committed to creating a safe, respectful and welcoming environment for all people. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, disability or any other protected characteristic.

🎯 Requirements

• Bachelor's degree in Business Administration, Business Management or related fields (required). • Previous experience in customer service, support and relationship management. • Strong written and verbal communication skills. • Ability to analyze data and extract insights. • Intermediate knowledge of Microsoft Office (especially Excel). • Knowledge of customer loyalty and retention strategies. • Familiarity with customer success metrics.

🏖️ Benefits

• Health insurance • Dental plan • iFood benefits • Wellhub • Transportation voucher (Vale‑Transporte) • Profit-sharing (PLR) • Life insurance • Hybrid work model • Day off