Customer Success Coordinator, CS

🕒 May 13

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Flash

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Flash is a platform that centralizes the management of employee benefits, personnel, and corporate expenses. It offers solutions for managing various types of employee benefits, streamlining expenses, and overseeing workforce management in an integrated manner. With its tools, Flash aims to improve efficiency and satisfaction within companies by simplifying workflows across HR and financial operations.

📋 Description

• Lead and develop a team of professionals focused on customer retention; • Ensure accurate diagnosis of reasons for detractor feedback, dissatisfaction, and cancellations; • Propose action plans for customers under monitoring, providing guidance to the team and potentially escalating critical cases; • Consolidate the main pain points and opportunities within the long-tail customer base; • Recommend corrective and proactive actions across the customer journey to increase satisfaction; • Collaborate with other post-sales teams to establish customer success; • Strengthen and keep the team playbooks up to date.

🎯 Requirements

• Experience managing retention and/or inbound teams; • Previous experience as an executive/analyst interacting with attrited customers; • Previous experience with CRM tools, preferably HubSpot; • Familiarity with BI (Business Intelligence); • Previous experience in B2B customer relationships; • Ability to consolidate insights from data and propose action plans with different stakeholders.

🏖️ Benefits

• Flash card (the beloved pink one!) with flexible benefits: meal, grocery, mobility, health, education, culture, and wellness • Health insurance • Life insurance • Extended maternity and paternity leave + childcare allowance • Day off on your birthday 🎂 • Hybrid and flexible work model + home office allowance + in-office experiences • Exclusive partner discounts via the Flash app • TotalPass • Pet-care partnership with Guapeco