Ambit Iberia
201 - 500 employees
Founded 2003
We are a company specialized in providing solutions and services related to Information Technology (IT).
SailPoint Problem Manager – Pharma
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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Ambit Iberia
201 - 500 employees
Founded 2003
We are a company specialized in providing solutions and services related to Information Technology (IT).
📋 Description
• Own and drive Problem Management activities for the SailPoint IdentityIQ platform, ensuring timely identification and resolution of recurring issues. • Perform in-depth Root Cause Analysis (RCA) for complex incidents and implement sustainable corrective actions. • Investigate and resolve issues related to identity lifecycle processes, provisioning, workflows, certifications, roles, entitlements, and integrations. • Analyze application logs, database records, scheduled tasks, and system processes to identify root causes and performance bottlenecks. • Troubleshoot and optimize platform stability, performance, data quality, and operational reliability. • Collaborate with SailPoint L3 Support, application owners, infrastructure teams, and external vendors to resolve technical issues. • Support continuous improvement initiatives to reduce incident recurrence and improve service resilience. • Maintain technical documentation, knowledge articles, and operational procedures. • Contribute to change, release, and operational activities under the guidance of the System Lead.
🎯 Requirements
• Minimum 3 years of hands-on experience with SailPoint IdentityIQ, including version 8.4 or higher. • Strong experience administering, configuring, and troubleshooting SailPoint IdentityIQ in enterprise environments. • Solid understanding of Identity and Access Management (IAM) and Identity Governance & Administration (IGA) processes. • Proven experience performing Root Cause Analysis (RCA) and implementing permanent solutions for complex IAM issues. • Experience supporting highly customized SailPoint environments, including workflows, integrations, and custom Java components. • Strong expertise troubleshooting identity lifecycle processes (Joiner, Mover, Leaver), access requests, provisioning, certifications, and role management. • Good knowledge of Microsoft SQL Server and T-SQL for troubleshooting and data analysis. • Good understanding of Java, with the ability to read, understand, and troubleshoot existing customizations. • Experience investigating issues across application, database, integration, and infrastructure layers. • Experience collaborating with SailPoint L3 Support and coordinating technical resolution activities. • Strong analytical, problem-solving, and communication skills. • Fluency in English is required.
🏖️ Benefits
• Salary package based on your profile • Permanent Contract • Learning & Development • Friend Referral Program
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