Customer Care Analyst

🔥 14 hours ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Amcor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Amcor

🛒 Retail

Manufacturing • Retail • Sustainability

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products. With operations in approximately 40 countries and employing around 41,000 people, Amcor generates annual sales of about US$13. 6 billion. The company is committed to sustainability, focusing on a circular economy and producing innovative, recycle-ready packaging solutions. Amcor collaborates with partners like Berry and Power Roll to expand its capabilities and innovative portfolio in consumer and healthcare packaging solutions, as well as exploring solar photovoltaic applications.

📋 Description

• Drive and monitor proper date management, item management on ISCC items in the Cust Main Screen • Monitor item pricing structure to adhere to ISCC pricing guidelines • Monthly reporting on ISCC (or as required basis) • Yearly reporting on totals items sold including ISCC items • Monitor and resolve ISCC exclusion reports • Provide foundational data for Sustainability Team • Maintain and troubleshoot EDI (Electronic data interchange) connectivity with customers • Be the point of contact for assigned external customers regarding product inquiries, returns, credits, and general inquiries. • Work closely with product line management, marketing, sales, and customer care to maintain GDSN item attributes • Perform new item upload and maintenance in the OneWorldSync Portal to meet GDSN requirements.

🎯 Requirements

• 2+ years of experience in Customer Service or Data Analytics • Proficient in Microsoft Excel and related Office applications • Effectively communicate with customers, both external and internal • JD Edwards experience required, item set up/customer cross reference/Bill of Material - preferred • Strong verbal and written communication skills. • Organized, detailed and strong multi-tasking skills.

🏖️ Benefits

• Medical, dental and vision plans • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees • Company-paid holidays starting at 8 days per year and may vary by location • Wellbeing program & Employee Assistance Program • Health Savings Account/Flexible Spending Account • Life insurance, AD&D, short-term & long-term disability, and voluntary benefits • Paid Parental Leave • Retirement Savings Plan with company match • Tuition Reimbursement (dependent upon approval) • Discretionary annual bonus program (initial eligibility dependent upon hire date)