Customer Care Analyst

🕒 May 6

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Amcor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Amcor

🛒 Retail

Manufacturing • Retail • Sustainability

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products. With operations in approximately 40 countries and employing around 41,000 people, Amcor generates annual sales of about US$13. 6 billion. The company is committed to sustainability, focusing on a circular economy and producing innovative, recycle-ready packaging solutions. Amcor collaborates with partners like Berry and Power Roll to expand its capabilities and innovative portfolio in consumer and healthcare packaging solutions, as well as exploring solar photovoltaic applications.

📋 Description

• Drive and monitor proper date management, item management, on ISCC items in the Cust Main Screen • Monitor item pricing structure to adhere to ISCC pricing guidelines • Monthly reporting on ISCC (or as required basis) • Yearly reporting on totals items sold including ISCC items • Monitor and resolve ISCC exclusion reports • Provide foundational data for Sustainability Team • When required, maintains and troubleshoots EDI (Electronic data interchange) connectivity with customers within the order to cash process. • Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third-party online portals to provide accurate and up to date information to customers related to product inquiries, returns, credits, and general inquiries. • When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. • Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers. • Other tasks as assigned

🎯 Requirements

• 2+ years of experience in Customer Service or Data Analytics • Proficient in Microsoft Excel and related Office applications • Effectively communicate with customers, both external and internal • JD Edwards experience required, item set up/customer cross reference/Bill of Material - preferred • Strong verbal and written communication skills. • Organized, detailed and strong multi-tasking skills.

🏖️ Benefits

• Medical, dental and vision plans • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees • Company-paid holidays starting at 8 days per year and may vary by location • Wellbeing program & Employee Assistance Program • Health Savings Account/Flexible Spending Account • Life insurance, AD&D, short-term & long-term disability, and voluntary benefits • Paid Parental Leave • Retirement Savings Plan with company match • Tuition Reimbursement (dependent upon approval) • Discretionary annual bonus program (initial eligibility dependent upon hire date)