Director – Infrastructure Services

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🔥 0 minutes ago

🏈 Alabama, Alaska, +3 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🍂 Massachusetts – Remote 🗿 South Dakota – Remote ☕ Washington – Remote

💵 $185k / year

⏰ Full Time

🔴 Lead

👔 Director

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American College of Education

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📚 Education

🏥 Healthcare

Education • Healthcare

American College of Education is a primarily online, accredited higher-education institution focused on affordable, career-oriented programs for adult learners. ACE offers a wide range of programs across degree levels — bachelor’s, master’s, education specialist (Ed. S. ), doctoral (Ed. D. , DBA), certificates, and micro-credentials — with strong emphasis on education, nursing, healthcare, business, and leadership fields. The college provides licensure pathways, partner solutions for K–12 schools, higher education and healthcare organizations, and student support services designed for working professionals seeking flexible, competency-focused credentials.

📋 Description

• Leads the strategic direction, architecture, and operational management of the College's infrastructure services environment. • Develops and executes multi-year infrastructure roadmaps aligned with institutional priorities, cybersecurity requirements, and business objectives. • Ensures high availability, performance, security, and resiliency of enterprise infrastructure, including cloud platforms, networking, identity services, telephony, email, collaboration technologies, and endpoint management. • Oversees managed service providers and technology vendors, establishing service level expectations and holding partners accountable for performance outcomes. • Leads disaster recovery, backup, business continuity, and incident response planning activities to minimize operational risk and ensure organizational resilience. • Establishes infrastructure governance, operational standards, policies, procedures, and documentation. • Drives infrastructure modernization initiatives, including cloud adoption, automation, platform optimization, and technical debt reduction. • Monitors service performance, capacity, utilization, and costs. • Partners with information security leadership to support security controls, vulnerability management, identity governance, and regulatory compliance efforts, ensuring changes align with established security policies and standards. • Develops and manages infrastructure operating and capital budgets, ensuring responsible stewardship of technology investments. • Builds, mentors, and develops a high-performing infrastructure team focused on service excellence, accountability, and professional growth. • Collaborates with business and technology leaders to evaluate emerging technologies and identify opportunities to improve operational effectiveness. • Provides executive-level reporting on infrastructure performance, key risks, service reliability, vendor performance, and strategic initiatives. • Supports audits, compliance reviews, and risk management activities as required.

🎯 Requirements

• Bachelor’s degree in information technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent experience. • 10+ years of progressive infrastructure, operations, or technology leadership experience, including management responsibility for enterprise-scale technology environments. • 5+ years of direct people leadership experience, including hiring, coaching, performance management, and organizational development. • Demonstrated experience leading hybrid cloud and enterprise infrastructure environments, including Microsoft Azure, Microsoft 365, cloud networking, identity services, and endpoint technologies. • Experience managing service providers, outsourced technology partners, and complex vendor relationships. • Strong understanding of infrastructure architecture, systems reliability, business continuity, disaster recovery, and operational best practices. • Experience developing technology roadmaps, managing technology budgets, and leading infrastructure transformation initiatives. • Working knowledge of cybersecurity principles, risk management practices, identity and access management, and regulatory compliance requirements. • Proven ability to communicate technical concepts effectively to executive and non-technical audiences. • Strong analytical, organizational, project management, and problem-solving skills. • Demonstrated ability to lead through change and influence stakeholders across multiple business functions.

🏖️ Benefits

• Medical, dental, & vision Insurance • HSA and FSA options • Paid parental leave • Paid volunteer time • Tuition reimbursement & reduction programs • Generous PTO • 401k and employer match • Full-service wellness and EAP program • Employee recognition and awards programs • Employer paid life & AD&D insurance • Short-term disability • Employer paid long-term disability • And more…