Consultant – Premium Travel & Lifestyle Services

🕒 July 16

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American Express

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

American Express is a global financial services company that issues consumer, business, and corporate credit cards, operates payment and merchant services, and offers banking products such as savings accounts, certificates of deposit, and personal loans. It provides rewards and travel programs, corporate and B2B payment solutions, financial education and security services, and extensive cardmember and merchant support.

📋 Description

• Service Card Member travel and concierge (lifestyle) requests from beginning to end, displaying strong ownership and accountability while ensuring seamless delivery • Strategically recommend personalized products and services tailored to the Members’ needs • Build relationships with the Card Members while delivering outstanding customer service through every interaction • Navigate multiple tools and effectively communicate through all customer channels • Achieve accuracy with detailed and meticulous documentation • Stay current with professional level knowledge of the Centurion and Platinum products, benefits, and current offerings; as well as ATO platform • Maintain awareness of industry trends and their impacts to the Travel and concierge (lifestyle) space • Consistently collaborate with Centurion Relationship Manager to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations

🎯 Requirements

• Travel Experience required. • A minimum 2 years of Luxury Travel experience with knowledge of a GDS reservation / Sabre booking system is a plus • Diploma or Bachelor Degree is preferred • Language proficiency in English and Cantonese (both verbal and written), Mandarin will be a plus • Knowledge of world geography and travel destinations including the current dining and lifestyle trends across the globe • Positive attitude and growth mindset, demonstrated through desire to learn and adapt • Experience collaborating with colleagues in a team-based environment • Possess a genuine passion for delivering the highest level of personalized service with a history of exceptional customer service metrics • Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to the situation • Executive level communication skills across a variety of channels through active listening and outstanding written and spoken communication • Flexibility to work shifts to accommodate customer/business needs

🏖️ Benefits

• Competitive base salaries • Bonus incentives • Support for financial-well-being and retirement • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) • Flexible working model with hybrid or onsite arrangements depending on role and business need • Generous paid parental leave policies (depending on your location) • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities