Financial Aid Advisor

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American Military University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🎖️ Defense

🏥 Healthcare

Consulting • Defense • Healthcare

American Military University is an accredited online university founded to serve military servicemembers and has expanded to serve working adults and civilian learners through flexible, career-focused undergraduate and graduate programs. It operates as part of the American Public University System, emphasizing accessible, affordable distance education with specialized centers (e. g. , Center for Cyber Defense, Center for Space Studies) and a mission to prepare students for service and leadership in a global society.

📋 Description

• Conducts inbound phone-based discussions, advising and educating students on various forms of Federal Student Aid • Provides a high level of customer service, ensuring that the student is packaged with funding to access courses and pursue degree completion • Actively engages in problem solving and regularly works with basic math skills to review financial aid package information to ensure correct processing • Seeks out opportunities to enhance the student experience and promote high-quality service • Leverages financial aid and student databases to performs research while on phone calls to assist students and parents through the financial aid cycle in real time • Ensures daily duties are met within established Service Level Agreements and remains flexible to daily workflow as a result of staffing and business needs • Consistently meets department quality and productivity metrics • Collaborates with other University departments including Admissions, Advising & Student Support on an as needed basis • Maintains accurate knowledge of the University’s products and services • Understands and adheres to laws, regulations, policies and procedures, and compliance requirements, staying current on industry standards • Maintains eligibility to access the National Student Loan Data System (NSLDS),as defined by the US Department of Education. • Performs other duties as directed, requested or assigned

🎯 Requirements

• 1-2 years of demonstrated customer service experience • Strong interpersonal, verbal and written communications skills • Associate's degree required • Solutions oriented attitude with demonstrated critical thinking and problem solving skills • Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision • High level of telephone etiquette and professionalism • Basic math skills • General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams

🏖️ Benefits

• Equal Opportunity Employer • Supports and contributes to the organization’s commitment to diversity, equity, inclusion and belonging