
10,000+ employees
Founded 2014
đź Consulting
đŚ Logistics
đ¨ Hospitality
Consulting ⢠Logistics ⢠Hospitality
American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.
đĽ 0 minutes ago
đ Australia, United States â Remote
â° Full Time
đĄ Mid-level
đ Senior
đź Consultant
đť Ghost score 10%
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10,000+ employees
Founded 2014
đź Consulting
đŚ Logistics
đ¨ Hospitality
Consulting ⢠Logistics ⢠Hospitality
American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.
⢠Advise and arrange travel for corporate business customers, including individuals and groups ⢠Analyze and research travel options and proactively anticipate traveler needs to sell additional services ⢠Arrange and book domestic and international business travel across air, road, rail, and accommodations ⢠Use Global Distribution Systems including Sabre, Apollo, Galileo, and Amadeus ⢠Ensure compliance with customer travel policies, service provider policies, and regulatory requirements ⢠Use positive telephone service techniques and handle special customer requests ⢠Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels ⢠Provide outstanding service to corporate business clients
⢠Passion for excellence in client service, including proactive anticipation of needs ⢠Native GDS expertise (Sabre, Amadeus) ⢠Experience in handling business travel ⢠Professional written and verbal communication ⢠Attention to detail ⢠Integrity and ability to protect personal traveler information ⢠Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation backgrounds ⢠Ability to resolve customer issues quickly and independently or with suppliers ⢠Teamwork and openness to feedback ⢠Availability for a 24/7 operation ⢠Ability to work Monday to Friday, with hours ideally starting between 8:00 AM and 6:00 PM Australian Western Standard Time
⢠Flexible benefits tailored to each country ⢠Health and welfare insurance plans ⢠Retirement programs ⢠Parental leave ⢠Adoption assistance ⢠Wellbeing resources for employees and immediate family ⢠Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals ⢠Access to over 20,000 courses on the learning platform ⢠Leadership courses ⢠New job openings available to internal candidates first ⢠Global INclusion Groups ⢠Reasonable accommodation for qualified individuals with disabilities
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